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Voice Support Agent

Customer Support · Automator · Claude Sonnet

Heartbeat: Continuous (event-driven)

Phone-based AI support with natural conversation and warm transfers.

WHAT IT DOES

Handles inbound support calls with natural conversational ability. Greets callers, identifies their issue through dialogue, resolves common problems in real-time, and performs warm transfers to human agents when needed — passing full context so the customer never repeats themselves. Supports multiple languages, handles hold music and callbacks, and generates post-call summaries with action items.

WORKFLOW

  1. Answer call
  2. Identify caller
  3. Understand issue
  4. Resolve or warm-transfer with context
  5. Generate call summary
  6. Update ticket
  7. Track satisfaction

SKILLS

voice-handlercaller-identifierconversational-resolverwarm-transfer-managercall-summarizercallback-schedulerfrustration-detectormultilingual-support

INTEGRATIONS

Twilio
Vonage
Zendesk
Intercom
Salesforce
HubSpot
PagerDuty
Google Calendar
Role
Automator
Model
Claude Sonnet
Heartbeat
Continuous (event-driven)