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Ticket Resolution Agent

Customer Support · Automator · Claude Sonnet

Heartbeat: Continuous (event-driven)

Autonomous L1/L2 ticket resolution — classifies and resolves 80% before a human sees them.

WHAT IT DOES

Ingests support tickets from any channel, classifies by category and urgency, and autonomously resolves the 80% that match known patterns — password resets, billing questions, feature how-tos, status inquiries. For each ticket, retrieves relevant documentation, drafts a response, validates accuracy against your knowledge base, and sends. Complex tickets get enriched with context and routed to the right human specialist. Learns from every resolution to expand its coverage over time.

WORKFLOW

  1. Ingest ticket
  2. Classify category + urgency
  3. Search knowledge base
  4. Draft response
  5. Validate accuracy
  6. Send or escalate
  7. Track resolution
  8. Learn from feedback

SKILLS

ticket-classifiercustomer-identifierkb-retrieverresponse-drafterconfidence-validatorsla-trackersmart-routerresolution-learner

INTEGRATIONS

Zendesk
Intercom
Freshdesk
Salesforce
HubSpot
Confluence
Notion
Slack
PagerDuty
Mixpanel
Role
Automator
Model
Claude Sonnet
Heartbeat
Continuous (event-driven)