Support Knowledge Builder Agent

WHAT IT DOES

Builds and maintains the knowledge base that powers your entire support operation. Indexes product documentation, past ticket resolutions, changelogs, internal wikis, and Slack conversations into a retrieval-optimised knowledge base. Detects knowledge gaps (questions that have no good answer), identifies outdated articles (product changed but docs didn't), and generates new articles from successful ticket resolutions. Keeps your KB current without anyone having to maintain it manually.

WORKFLOW

1. Index all sources
2. Build retrieval-optimised KB
3. Detect knowledge gaps
4. Identify stale content
5. Generate new articles from resolutions
6. Track article usage
7. Report coverage metrics

SKILLS

INTEGRATIONS