Replaces: 14.ai · Sierra · Calltree · Thena.ai · Cassidy · Intercom AI · Zendesk AI
Ticket Resolution Agent
Customer SupportAutomator
Autonomous L1/L2 ticket resolution — classifies and resolves 80% before a human sees them.
Voice Support Agent
Customer SupportAutomator
Phone-based AI support with natural conversation and warm transfers.
Omnichannel Router Agent
Customer SupportMonitor
Aggregates Slack, Discord, Email, Teams, and chat into a unified queue — auto-responds known issues.
Support Knowledge Builder Agent
Customer SupportMonitor
Indexes docs, past tickets, and changelogs into a retrieval-optimised knowledge base.
ABOUT AI CUSTOMER SUPPORT AGENTS
BeaverStudio offers 4 AI agents for customer support, replacing tools like 14.ai, Sierra, Calltree and 4 more. Each agent runs autonomously with a persistent workspace, configurable heartbeat, and human-in-the-loop escalation. Agents in this vertical cover roles including automator, monitor.